Refund policy

Customer satisfaction is important to Zenvoria. This policy outlines the conditions under which returns and refunds are accepted.

Eligibility for Returns

Customers may request a return within 7 days of receiving the product if:

• The item is damaged upon delivery

• The wrong product was delivered

• The product has a manufacturing defect

The product must be unused, in its original condition, and returned in original packaging.

Non-Returnable Situations

Returns will not be accepted in the following cases:

• Change of mind after delivery

• Products that have been used

• Minor packaging damage that does not affect product functionality

Refund Process

Once the returned item is received and inspected, customers will be notified of the approval or rejection of their refund request.

If approved:

• Refunds are processed within 7–10 business days

• For prepaid orders, refunds will be issued to the original payment method

• For Cash on Delivery orders, refunds will be issued via bank transfer

Return Requests

To initiate a return, customers must contact:
Email: shopifyumair44@gmail.com

Please include the order number, clear photos of the product, and a detailed explanation of the issue.